AI-driven chatbots and virtual agents serve as the frontline of customer service. Available around the clock, they can answer questions, assist with returns, or even walk you through a purchase. Best of all, they never get flustered or need a break! These AI agents ensure every customer is well taken care of, and when things get complicated, they seamlessly pass the baton to a human w... https://www.questera.ai/blogs/ai-powered-customer-engagement-for-e-commerce